HPLC faqs

GC faqs

Tools faqs

Software and v2cs

Your v-kit dongle has expired after approximately 12-months of use

 Flashing red LED on dongle when it is plugged into PC  

When importing a v2c file the error message “Error occurred trying to import the Licence data” appears.
This can mean that you have attempted to import a v2c file to
1) the wrong dongle,
2) the v2c has already been imported,
3) or you need to import a previously issued v2c file first.
Click here for a fact sheet on how to deal with this error

 

Windows 7 Compatibility

v-kit Pro ver 1.1.1 and onwards install the Win7 compatible HASP driver automatically. If you have a previous version of v-kit Pro you may need to uninstall the existing dongle (HASP) driver first then install the Win7 compatible. Click here for a datasheet explaining this process

 

 

v-kit 3.1 HPLC & GC softwares need some manual intervention during the installation process as the the UserData folder does not install automatically. The Userdata folder, and the file within it, "HPLC UserData.raw" need to be copied manually to a folder on the local PC with Read/Write access. This procedure however is highlighted in the Readme.txt file supplied on the installation CD-ROM.You will also need to uninstall the old HASP driver then download and install the Win7 compatible driver. Click here for the datasheet explaining this process.

When first using v-kit 3.1 the message “Your v-kit dongle has expired” is displayed.

The password for your dataset is supplied on the printed document named "v2c files and DataSet" shipped with your order. If you do not have this document contact your distributor who will be able to e-mail a backup copy to yo in pdf format.

 

The error can occur when:
1)  Your dongle is not inserted into an operational USB slot.  
Remedy - Check that the dongle is inserted and that the red LED is lit.

2) The correct permissions have not been purchased for your dongle. Each analytical technique (HPLC, GC, Tablet Dissolution etc.) is licenced separately. On purchase of the licence a v2c file is created which contains “Core” functionality. This functionality is applied to a single dongle and must be purchased with an Initia kit.
Remedy – send your c2v file via e-mail to info@v-kit.com. We will check the file contents and advise you which analytical techniques are functional for this dongle

 

Error 55 HASP_UPDATE_TOO_NEW      

Trying to install a V2C file with an update counter that is out of sequence with the update counter in the Sentinel HASP protection key. Please import your v2c files in numerical order, lowest first. 

 

A corrupt c2v has been sent. When sending c2v files to NLG for diagnostic checks, please ensure that you zip the files before e-mailing them.

 

v-kit software is programmed to only use a licence when you accept and print a PASS result. So if you have a failure during the OQ process (for example the HPLC or GC module required some repair), you can re-test the module as many times as required until a PASS result is achieved. In v-kit Pro you would be asked for a comment about each failure and this would appear in the audit trail.

 

The details must be completed in the Protocol Manager application. Select a protocol and duplicate it. Then select the HPLC (or GC) Protocol Details test and wait for the form to load. Click in the blue fields until a box with “Default free format text value” appears. Use the white area to enter your details. Select update,  When all your amendments are made select  “Save Test Defaults”

 Flashing red LED on dongle when it is plugged into PC

 The dongle is faulty and you will require a replacement device. If the dongle is less than 12-months old (from the date of it’s shipment), we can supply a replacement free of charge. If 12-months old or more then you will need to order a replacement. We will restore to the replacement dongle any of your original software (Initia kit) licence(s). Note we cannot restore refill or standalone licences you have purchased, as we have no way of knowing whether these have been consumed. Please order part number VLIC-EXC and state which dongle you are making obsolete. The old dongle must be returned to NLG.

  

Feature 27 relates to a test called "Protocol Details". This should be installed on the dongle supplied with the v-kit application, with an unlimited number of executions available to the user. In some cases dongles have been supplied with this feature missing. If this error occurs then please contact v-kit support. We will send you an updated v2c file which corrects this error.

 Can I qualify the installation and operation of my v-kit software?

Yes, IQ and OQ proocedures are available for HPLC v-kit3 and GC v-kit3. These procedures allow to you qualify and document the correct installation and operation of the v-kit software. Ordering details:VKIT3-SIQ64: HPLC v-kit3 software IQ package. Includes IQ SOP and reportVKIT3-SIQGC: GC v-kit3 software IQ package. Includes IQ SOP and reportVKIT3-SOQ64: HPLC v-kit3 software OQ package. Includes OQ data-key, SOP and reportVKIT3-SOQGC: GC v-kit3 software OQ package. Includes OQ data-key, SOP and report